配送ポリシー
Welcome to WARMBOND! We are committed to providing you with the best shopping experience and shipping service. Please read the following terms and conditions carefully.
Free Shipping on Orders Over $99
WARMBOND offers free shipping on orders over $99 to the following regions:
- Canada
- United States
- United Kingdom
- Selected European countries: Denmark, Sweden, Finland, Norway, Iceland, Hungary, Austria, Luxembourg, Portugal, Belgium, Ireland, Netherlands, Switzerland.
- Selected Asian regions: Japan, Taiwan, Singapore, and Malaysia.
Shipping Destinations and Fees
| Areas | Delivery Time | Orders Over $99 | Shipping Fee |
|---|---|---|---|
| Canada | 12-15 days | Free Shipping | $30 |
| United States | 12-15 days | Not eligible | $15 |
| United Kingdom | 10-12 days | Free Shipping | $18 |
| Selected Europe | 12-15 days | Free Shipping | $20 |
| Australia | 12-15 days | Free Shipping | $20 |
| Japan | 7-10 days | Free Shipping | $10 |
| Okinawa & Hokkaido (JP) | 7-10 days | Not eligible | $30 |
| Taiwan | 7-10 days | Free Shipping | $10 |
| Singapore | 7-10 days | Free Shipping | $10 |
| Malaysia | 7-10 days | Free Shipping | $10 |
Order Processing Time
- Order Processing: All orders are processed within 2-4 business days. Processing includes order confirmation, packaging, and dispatch. Weekends and public holidays are not included.
- Shipping Carrier Selection: We use DHL, FedEx, USPS, and EMS for shipping. The carrier is chosen based on the destination and order size.
Tracking & Confirmation
You will receive a confirmation email with tracking information once your order has shipped. If tracking information has not been updated within 10 business days, please contact us at support@warmbond.com.
Shipping Information
- Accurate Address: Ensure your shipping address is correct. We do not support shipping to P.O. Box or APO/FPO/DPO addresses.
- Damage Claims: If your order arrives damaged, please contact us within 7 business days at support@warmbond.com. Save all packaging materials to facilitate claims with the carrier.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with tracking numbers once your order has shipped. You can track your order status online at any time. If your tracking information has not been updated within 10 business days, please contact our support team at support@warmbond.com.
Customs, Duties & Taxes
Customer Responsibility: Orders may incur customs fees, duties, or taxes upon entering the destination country. These fees are the responsibility of the customer. Please contact your local customs office for detailed information.
Shipping Issues
If your order has not been delivered within the estimated time frame or if you receive a damaged product, please contact us immediately. We will resolve the issue as soon as possible.
Contact Us
For any shipping-related inquiries, please contact our customer support team: support@warmbond.com
We will do our best to assist you. Thank you for your support and understanding!
FAQ
Can I change the delivery address of my package after it has been shipped?
Unfortunately, we cannot change the final destination once the product is en route.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes however, our products cannot be shipped together due to different shipping options. Regardless of circumstance, once an item has been shipped, you will receive a shipment notification email.
I have not received my order, what do I do?
If your order has a tracking number and your order hasn't arrived, allow 48 hours for it to update. If your order doesn’t have tracking, please contact us at support@warmbond.com with your order number and we will look into the issue. Please note delivery can be affected by local circumstances, which may push over our delivery time estimates.