Returns and Refunds

Cancellation

We accept order cancellation within 12 hours after placing the order. If the order is canceled you will get full refund in 2-3 days.

We cannot cancel the order if the product is already shipped out.

If you want to cancel the order, please contact us by email- support@warmbond.com (attached your order number or confirmation email)

30-Day Unconditional Refund Guarantee for Unopened & Unused Items

Unused & unopened products could be returned within 30 days of the date of purchase. Most importantly, we will refund you after the warehouse inspect and confirm the parcel. Please contact our support email for the return address.

• All return shipping charges must be prepaid. COD deliveries will be rejected. For non-quality related warranty claims, buyer is responsible for shipping costs. 
• All the products and accessories must be included into the original packaging. Used/less return item will be rejected.
• Please send the return parcel pictures and tracking number to support email - support@warmbond.com. Otherwise, your return will be rejected.
• Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality-related issues with expired warranties, returns will be rejected.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you have done above all and you still have not received your refund, please contact us at - support@warmbond.com

Exclusions

WARMBOND warranty does not apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
• Non-quality related issues

Items purchased from unauthorized resellers

• Used for special application other than normal consumer usage
• Lost /stolen/free/refunded product
• Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
• Not able to provide valid proof of purchase

Kindly check our warranty page.